Return Policy

Return Policy

Thank you for shopping with [Pacific Trading Supplies LLC]! We value your satisfaction and aim to provide a seamless shopping experience. Below is our return policy for office supplies, furniture, electronics, and other products we sell.

1. General Return Policy

  • Timeframe: Returns are accepted within 30 days of the delivery date.

  • Condition: Items must be unused, in their original packaging, and in resalable condition.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items Certain items are non-returnable, including but not limited to:

  • Opened or used software.

  • Custom or special-order items.

  • Gift cards.

  • Items marked as final sale.

3. Return Process To initiate a return:

  1. Contact our Customer Support team at [jayr@pacifictradingsupplies.com/213-521-4609] to obtain a Return Authorization (RA) number.

  2. Pack the item securely and include your proof of purchase and the RA number.

  3. Ship the item to the return address provided by our team. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

  • Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

  • If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs and provide a full refund.

5. Damaged or Defective Items If your item arrives damaged or defective:

  • Contact us within 7 days of delivery at [jayr@pacifictradingsupplies.com/213-521-4609].

  • Provide a detailed description of the issue and include photos if possible.

  • We will arrange for a replacement or refund as appropriate.

6. Exchanges We offer exchanges for eligible items. To exchange an item, follow the return process above and specify the desired replacement.

7. Office Supplies Specific Policy

  • Consumable products (e.g., ink, toner) must be unopened to qualify for a return.

  • Bulk orders may be subject to a restocking fee.

8. Furniture Specific Policy

  • Assembled furniture cannot be returned.

  • Furniture returns may incur a restocking fee of up to 20%.

9. Electronics Specific Policy

  • Electronics must be returned with all original accessories and packaging.

  • Items with tampered serial numbers or damaged components are not eligible for return.

10. Additional Terms

  • [Your Store Name] reserves the right to deny a return if the item does not meet the conditions outlined in this policy.

  • This return policy is subject to change without notice. Please review it before making a purchase.

For further assistance, please contact us at:

  • Email: [jayr@pacifictradingsupplies.com]

  • Phone: [213-521-4609]

  • Business Hours: [8:00 Am-8:00 Pm EST Time]

We appreciate your business and look forward to serving you again!

 

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